ev222 Privacy Policy
Your personal information is completely secure with us. This policy explains how ev222 collects, uses, and protects your data.
Introduction and Overview
ev222 ("we", "us", or "the platform") is a trusted online gaming and betting platform operated for users in Bangladesh. Protecting the security and privacy of your personal information is our priority. This privacy policy will inform you about what types of data we collect, why we collect it, how we store it, and the circumstances under which it may be shared with third parties.
By using the ev222 website or mobile platform, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.
This policy may change from time to time. We will post a notice on the platform for any significant changes. The date of the most recent update will always be shown at the top of this page.
What Information We Collect
ev222 only collects information that is necessary for the smooth operation of our services, managing your account, and ensuring security. The categories of information collected are outlined below:
Identity Information
The following information may be collected from you during account registration:
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Mobile number
Financial Information
Information required to complete transactions:
- bKash, Nagad, or Rocket mobile banking number
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment method type
Gaming Activity
Information about your activity on the platform that we record:
- Betting history and amounts
- Win and loss records
- Preferred game categories
- Session duration and frequency
Technical Information
Device and network information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Page view logs and click data
Purpose of Using Your Information
ev222 uses collected information only for legitimate business and operational purposes. We never sell or transfer your information to third parties unnecessarily. The main purposes for which we use your information are outlined below:
- Account management and verification: Completing registration, verifying identity, and keeping your account secure.
- Transaction processing: Safely completing deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer support: Resolving your issues via 24/7 live chat and email.
- Fraud prevention and security: Detecting unusual activity and keeping accounts secure.
- Age verification: Ensuring that only users aged 21 and above can use the platform.
- Responsible gaming enforcement: Monitoring your gaming behaviour and providing necessary limits or support.
- Bonus and promotion management: Verifying eligibility to confirm welcome bonuses and VIP rewards.
- Legal compliance: Adhering to applicable laws and regulations and maintaining required records.
- Service improvement: Conducting analysis to improve platform performance and user experience.
Information Storage and Security
ev222 employs industry-standard technical measures to protect your information. All personal data stored on our servers is secured through encryption.
SSL Encryption
SSL (Secure Socket Layer) encryption is used across our entire platform, keeping all data exchanged between your browser and our servers completely secure.
Secure Database
Your information is stored in a secured and encrypted database. Only authorised personnel have limited access to this data, and all access is logged.
Data Retention
Information is retained for as long as your account remains active and for the period required by legal obligations. After account closure, data is deleted in accordance with applicable law.
Sharing Information with Third Parties
ev222 does not sell your personal information. However, limited information may be shared with trusted third parties in certain specific circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket), technical support providers, fraud prevention services, and game content providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others) are given access only to the information necessary for providing their services. All such partners operate under strict confidentiality agreements.
Legal and Regulatory Authorities
Information may be provided when required by a valid legal directive from a court or government authority, for a criminal investigation, or to meet a legal obligation. In such cases, we provide only the minimum information necessary.
Business Transfers
If ev222 undergoes a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new ownership will be required to maintain the same privacy standards.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the ev222 platform. Cookies are small text files stored in your browser that help improve your experience.
Essential Cookies
These cookies are necessary to keep the platform running properly and to maintain your login session. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences, language settings, and customisations so you have a more convenient experience on your next visit.
Analytics Cookies
These cookies are used to generate anonymous statistics to understand which pages are visited most and where the platform can be improved.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.
Your Rights
As an ev222 user, you have several important rights regarding your information. To exercise these rights, contact our support team:
- Right to access: You can request a copy of the personal information we hold about you at any time.
- Right to rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
- Right to erasure: In certain circumstances you can request that your personal information be deleted, though complete deletion may not be possible where legal obligations exist.
- Right to restrict processing: For specific reasons, you can request that the use of your information be restricted.
- Right to object: You can object to a specific purpose for which your information is being used.
- Right to data portability: You can request that your information be provided in a common digital format.
- Right to withdraw consent: You can withdraw consent for data collection at any time, though processing completed prior to withdrawal will remain valid.
Protection of Minors
ev222 is operated entirely for users aged 21 and above. We do not intentionally collect any information from persons under the age of 21. Age verification is mandatory during the registration process.
If we are informed that a person under the age of 21 has opened an account, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has accessed our platform, please contact us at [email protected].
Response to Data Security Breaches
While we take the highest level of precaution regarding data security, risks can exist in any digital system. If a data breach ever occurs, we will take the following steps:
- Assess the severity of the incident and take immediate remedial action.
- Notify the relevant regulatory authorities within the required timeframe where necessary.
- Notify affected users as quickly as possible, informing them about the details of the incident and the steps taken.
- Improve our security measures to prevent similar incidents in the future.
Changes to This Policy
ev222 may update this privacy policy from time to time. Before changes take effect, we will publish a notice on the platform and update the "Last Updated" date at the top of this page.
For significant changes, a separate notification may be sent to your registered email. Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.
Contact and Complaint Resolution
Contact us for any questions or concerns about this privacy policy, or to exercise your rights regarding your information. Our support team is available seven days a week, 24 hours a day.
Email contact
Live chat support
Available directly on the platform 24/7, in Bengali
Response time
Around the clock (BST, UTC+6)
We are committed to resolving your complaints or requests as quickly and professionally as possible. Your privacy and data protection are our highest priority. ev222 believes that transparency and accountability are the foundation of a trustworthy platform.